SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TEKNOWEAR (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://teknowear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality, at 44-46 the size of the villages is excellent, the knitwear is pleasant to the body, practically does not crumple.
It's the second sweater of this model I buy and it's super soft and warm. The best I 've bought lately. It's the typical sweater to buy in all colors.
I liked it very much, warm!
Very beautiful!
Nice one
Sweater super. Even better than the picture. Soft material and very pleasant. Recommend
Beautiful!
The quality pleasantly surprised, the material is soft, pleasant to the body. The composition shows 76% viscose, the rest of the synthetics. Fits perfectly. Sleeves along the length are excellent! I recommend the store!
Beautiful, sends fast Thank you
Perfect! The same like picture. Warm, good material.
Delivered quickly. The quality is similar to viscose. The color is beautiful.
Perfect sweater.
Excellent quality. Size in size. As on photo
Synthetic, but warm. It is better to take on a bigger size. Usually I Wear S, took M, but it was possible even more, but also sits so well.
Just gorgeous. The color is great, are very satisfied!
This is a beautifully made sweater, it feels very soft to the touch and is incredibly comfortable! I love it.
Awesome sweater, very soft, pleasant to the body.
Very beautiful sweater, threads do not stick out, there is no smell, the color is bright, saturated, very soft and pleasant to the body material. The track was tracked, delivered quickly, without problems. Thank you. Already several times I made orders in this store, I like everything very much, I recommend the store. Regards, buyer
a very nice a soft sweater.. good quality.. i took M .. i recommend it
Very nice sweater. The material is pleasant to the body, not prickly and very warm) on the size m took L and did not lose, sits very well)
Came in 2,5 weeks. Excellent sleeve length, very pleasant to the body and good density
This is a beautiful soft sweater!
The sweater is very cool, soft, pleasant to the body, looks exactly like on the model, I wear 48 size, ordered L, perfectly approached .. and thanks to the store, for the fast shipment, did not even expect, the parcel reached three weeks ..
Nice blouse. Warm. Size in size. Sewing good. Not transparent.
Amazing sweater. Good quality. I took M, and I am S/M.