SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TEKNOWEAR (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://teknowear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Inside it has like a brown lining that is appreciated in winter.
Good quality and fast delivery
All right. Size is not wide, but fits well. 175cm, I received size L. The fabric is good, and the lining is very hot. Soft, and good colors. The very attentive store.
Recommend store very professionally comes up to customers and advise. Goods consistent with the description I'll get back here for 100%
I like it!
the length is not what I'm expecting
Good quality and size well.
Like in the picture! Warm. thanks.
Delivered to St. Petersburg in 16 days. Good quality goods. Cloth is dense. The store gave the size when buying. Height 173 weight 70 took XL. Came up perfectly.
esta cool
Beautiful very warm sweater. Arrived very quickly. I am satisfied.
Very beautiful and warm sweater. Corresponded exactly the description.
Very good product
Is Beautiful thanks
I love it, besides, the store helped me with the size as I had chosen the usual one and it would have to be one more. Thank you
Very good product, very warm with polar inside Very fast shipping, good store. Great.
thanxxxx
Excellent straight everything clearly really liked the quality size very well picked up the store professional immediately visible but the material is really very good it looks very rich.
Very warm but short
Nice maglioncino. Fabric soft and elastic. The color is not perfectly equal but are satisfied. Weight 89kh and are high 1,83 I took, on advice of the store, a 3xl and wears well
Good store and goods. The material is pleasant, the main component is cotton. Fabric is not dense
excellent
Excellent quality, the size matches.
Height 178, weight 78. 2XL is perfect on naked body. 3XL would also be norms.
ok.