SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TEKNOWEAR (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://teknowear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery and good product
nice feeling, soft, would buy again
From all the sweaters I buy, this one is the best , have great touch and feel amazing
Quality worthy. Not the first time I buy in this store. Recommend
At 193 cm 110 kg the length of the sweater and the volume is perfect
I ordered 3 things from this store for my husband. Selected by the standards specified and the table of the grid of growth and weight. It is this model of the village is best, most likely even because the fabric here is denser than the rest, for the winter norm. Delivery to Korea in the specified time, arrived in the usual package, the goods came intact. Price-quality is very even super)).
Second sweater XXL turned out to be less
Pretty, but looks better on store photo, I would put photo of the husband with sweater, I recommend anyway, is soft and well done.
The received item is as described. Quality seems to be good. Item received in less than a month.
Very good quality my husband loved it didn't like the touch you have very much I recommend this store the description is the same as mentioned I will keep buying and thanks to the store
I don't even know what to say. The jumper is very good. Dimensions always correspond to the table. Very high quality goods. This can certainly be recommended.
The sweater is good! A little too small for me, but it's my fault
The size approached, took 4 XL to 54 size, the quality is good, to the touch is smooth in tight (it was possible and the size is larger, not critical)
The sweater is soft very pleasant. Thank you to the store for the gift. I will still order
High quality (Composition: 70% wool 30% synthetics), low cost. The store is well done, very attentive ***** High-Trust shop.
The dimensional grid is accurate at the store, measured the husband, ordered these measurements and came perfectly. The quality is very worthy for this money. There are strings, but this machine is sewn, without this and will not, you can just cut.
A good thin sweater for men, for autumn is perfect. Took for her husband-he is delighted. The husband wears a size 46, the volume of the chest is 102 cm, it came perfectly. It came quickly.