SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TEKNOWEAR (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://teknowear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Polo shirt is good quality and well made. Ordered size XL and this is the right size, being equivalent to size L in UK.
Nice shirt, perfect fit.
Thx.
Fabric for summer, same as photo. Well sewn. Well packed fast shipping.
bought this for my husband he loves it so much, am going to order more. good quality material.
Very good, my weight is 105kgs and its perfect for me
item came very soon. the quality is very good. thank you, good store
Excellent the perfect size I recommend to buy
Good quality. Nice tshirt. Recommended.
Very good quality, well finished
Got a T-shirt and it sits perfectly all the measurements that the store had with the T-shirt Oh this is the first time I ordered a T-shirt from this store and it came as it was described and sits just cool. Bought size L for height 178 and 82 kg. Sits very well so I recommend to everyone. Good store to buy from!
Cool, 175 and 75 kg fit perfectly
Very fast shipping. Fabric of the polo is ok.
It was a very nice polo shirt. It will surely be a good present. Thank you!
Size L, on height 182 and weight 85 kg fine! Polo bright, beautiful, sewn perfectly, thread does not stick out
Good T-shirt, ordered L all perfectly fit, thanks to the store
Nice material. size is perfect for me. i AM happy. and im going to buy more colors. store recomended.
Delivery 25 days. On my 188 cm and 80 kg (thin) XL sits freely, for those who love the tight is worth taking.
Great polo, took the size bigger-came clearly! Can be worn. Nice color!
It arrived very quickly. Size fits. Material is good.
Polo came quickly enough, about two weeks. Quality is good for this price, I do not know how will be after washing.
Recommennd Teknowear! Delivery is fast, the quality is excellent, soft, pleasant to the body, the threads do not stick out anywhere, correspond to the size!
Very good I love it. I recommend it
I am satisfied with the quality. Thank you.