We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of TEKNOWEAR (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://teknowear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Warm sweater turtleneck. Very nice and soft. For autumn and winter just right.
31 Oct 2020 13:10
sweater that fits perfectly. Delivery is fast and the product well packed. I recommend it.
20 Oct 2020 09:37
the color is slightly different, but also beautiful, the order is satisfied, I recommend
14 Oct 2020 03:17
I love them, they’re very soft !
9 Oct 2020 08:25
Very good quality and sends fast (received in about 15 days) I recommend this store!
28 Sep 2020 05:11
Pleasant fabric, short, tight, the seams are processed well. prompt delivery.
16 Sep 2020 09:40
Great thing. not dense, but pleasant to the body.
9 Sep 2020 04:02
The knit fabric is thin. Item delivered on time and good communicate. Great store. Thank you so much.
5 Aug 2020 15:23
Delivery took 3 weeks from payment. The product was packed in a simple package. The turtleneck itself I really like, this is the second (took a different color). To the touch is soft, it stretches well. Threads do not stick out, seams do not diverge. Turtleneck is definitely worth its money, I really like it!
27 Jul 2020 07:11
Good turtleneck, soft, pleasant to the body. The material is thin, dark linen shines through. Rather, I will wear under the jacket, dress like a lower layer.
5 Jun 2020 08:39
Love it! Super beautiful, soft and pleasant material!
29 May 2020 09:01
Excellent quality I will order more thank you
26 May 2020 06:12
Excellent quality, odorless, threads do not stick out, pleasant to the body, does not electrify.